Submitting a maintenance request through our Resident Portal is quick and easy. Follow these simple steps to ensure your issue is addressed promptly:
1. Log in to Your Resident Portal
- Navigate to our website and locate the Resident Portal login page.
- Enter your credentials (username and password) to access your account.
2. Access Maintenance
- Once logged in, locate the Maintenance section within the portal interface.
- This section is typically labeled as "Maintenance"
3. Create New Request
- Click on the option to "Create New Request."
- You will be directed to a form where you can describe the issue you're experiencing.
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Provide as much detail as possible to expedite the resolution process. Include information such as:
- The nature of the problem (e.g., plumbing, electrical, appliance malfunction).
- Specific location within your residence where the issue is occurring.
- Any relevant details or observations that could help our maintenance team understand the issue better.
- Preferred times for maintenance personnel to access your residence if applicable.
- Attach any relevant photos or documents to further illustrate the problem if necessary.
4. Submit the Request
- Once you've filled out the form with all the necessary information, review it to ensure accuracy.
- Click the "Submit" button to submit your maintenance request.
Additional Features for Managing Maintenance Requests:
Monitor Repair Appointments: Stay informed about upcoming maintenance appointments by accessing the Upcoming Appointment tab. This ensures you're prepared and aware of any scheduled visits from our maintenance team.
Check Ticket Status: Keep track of the status of your maintenance requests by reviewing the list of open and closed tickets. This transparency enables you to stay updated on the progress of your reported issues.
If you have any questions or need further clarification, feel free to reach out to our support services team through this link.