At Darwin Homes, we strive to make your living experience as convenient and seamless as possible. Our Resident Portal is your go-to destination for managing various aspects of your tenancy. Below is a guide on how to effectively utilize the features available to you.
Logging In
To access your Resident Portal, simply navigate to our website and locate the "Resident Login" section. Enter your registered email address and password to log in securely.
Help Needed
If you need help, please visit the Help Center where you will find help with your move-in, how to manage your lease, repairs and maintenance and much more. You can also interact with Darwin, our chatbot.
Features Overview
1. Payments
The Payments section provides a comprehensive overview of your financial transactions with Darwin Homes. Here, you can:
- View your full ledger, including rent payments and any associated charges.
- Make payments securely online.
- Schedule recurring payments for added convenience.
2. Maintenance
Our Maintenance section empowers you to address any issues or requests related to your residence promptly. Here's what you can do:
- Submit a Maintenance Ticket: Click on the + Create New Request button to report any maintenance issues you encounter. Be sure to provide detailed information to expedite the resolution process.
- Monitor Repair Appointments: Stay informed about upcoming maintenance appointments by accessing the Upcoming Appointment tab. This ensures you're prepared and aware of any scheduled visits from our maintenance team.
- Check Ticket Status: Keep track of the status of your maintenance requests by reviewing the list of open and closed tickets. This transparency enables you to stay updated on the progress of your reported issues.
If you have any questions or need further clarification, feel free to reach out to our support services team through this link.